FAQ

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Q:  What is ContracKing?

A:   It is our renamed and enhanced contract and procurement management system. Built in Salesforce, it now comes with improved emailed reports and dashboards to help you track your Reqs and Contracts.

 

Q:  How do I access ContracKing?

A:   You will receive email notifications, which include links to your requested Reqs (either as Requestor or Project Owner).  You will need to log into ContracKing using your MyAccess credentials. Please make sure that you use an Internet Browser other than Internet Explorer, as the Salesforce platform is better utilized on browsers such as Google Chrome or Mozilla Firefox.

 

You can also directly access using the following links:

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My Requisitions listview:

https://ucsf.lightning.force.com/lightning/o/Contract/list?filterName=00B2K0000095QRoUAM

 

My Contracts listview:

https://ucsf.lightning.force.com/lightning/o/Contract/list?filterName=00B2K0000095QRnUAM

 

 

Q: What can I do in ContracKing?

A: ContracKing is a reference tool for you. You can look up the details of your Reqs and Contracts, but in a read-only view. You will not be able to edit or add information to your Reqs or Contracts. If you have any questions or comments, or need to change any information you see, please contact the Contract Owner directly.

 

Q:  Who is the Requestor?

A:  The Requestor is the “Person Completing the Form” on the Req, submitted via Docusign.

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Q:  Who is the Project Owner?

A:  The Project Owner is the person referenced in the “Requesting On Behalf Of (UCSF Staff Full Name)” on the Req.

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Q:  Who is the Contract Owner?

A:  The Contract Owner is the Procurement Services team member (e.g. Buyer, Contract Administrator, etc.) assigned to process your Req.

 

Q:  What is the difference between DocuSign and ContracKing as it relates to my Req?

A:  DocuSign is used for obtaining the appropriate signature approval(s) for your Req in order for Procurement to begin work on the necessary contracting document(s) and/or purchase order.  It’s simply a routing tool to get necessary signatures on a Req.

 

ContracKing is our contract and procurement management system for managing workflow as it relates to your Reqs and stores the final, signed contract document(s). ContracKing replaces the old MediTract system, which was retired in mid-2019. It’s where you will go to track the progress of your Req and find your contracts and/or purchase orders.

 

NOTE:  When a Req is marked "Complete" in DocuSign, it does not mean your Req is completed.  It means that the Req has been signed off by the appropriate signature authorities, transferred to ContracKing, and assigned to a Contract Owner who will work with you and the Supplier/Vendor to complete the Req.

 When a Req is marked as “Complete” in ContracKing, it means that the necessary contract document(s) and/or the purchase order(s) has/have been fully executed, which means it’s been signed by all the parties to the contract. The fully executed contract document(s), such as the contract and purchase order, will be stored in ContracKing. The contract process is now complete!

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Q: What if I don’t normally do this and I know nothing about Reqs, Contracts, and Purchase Orders?

A: Please see our Contracts 101 overview at https://www.supplychain-ucsfhealth.org/contracting

 

Q:  What emails will I receive and how often will I receive them?

A:   You will receive email notifications:

• Assignment of Req: When we assign (or reassign) your Req to a Contract Owner within our team.

• Completion of Req: When we complete your Req and the contract has been fully executed and corresponding purchase order has been issued.

• Bi-Monthly Req Report: Twice a month (2nd & 4th Monday), you will receive a summary list of your open and recently completed Reqs (“Requisitions Report”).

• Monthly Contracts Report: Once a month (1st Monday) , you will receive a summary list of the active contracts (“Contracts Report”) which were executed as a result of your completed requisitions.  

  • For SOWs and change orders/amendments, the associated Req will also be listed.

  • For governing documents, the associated Req cannot be listed at this time.

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Q:  Why am I receiving the contracts report?

A:  As either the Requestor or Project Owner, the Contracts Report is for you to actively monitor the terms of each contract, particularly "Terminate Date.” To extend or renew an existing contract, please submit a req at least three months prior to the terminate date. Please note that if no action is taken on an existing contract within 60 days after the terminate date, the contract will be moved to “Inactive” status and will no longer appear in the contracts report.

 

The report, an attached Excel file, will include critical details of the contracts you own.  Each of your contracts will appear as a row in the spreadsheet, including information about the contract, when it expires, and a link to see more details in ContracKing.

 

When you follow the link, your browser will launch the ContracKing Salesforce application. You will be asked to log in using your MyAccess Credentials. Once logged in, you will be directed to the detail view of the contract, where you can find a lot more information.   

 

Q:  Do I have to anything with these emails?

A:  Generally, these emails are updates to keep you informed so you know what Reqs are in progress and what active contracts you have out there and when those contracts are going to expire or “terminate” as described above.

 

The only action required is to monitor your Contracts Report to submit another Req if you want to renew or extend an existing Contract before it terminates.

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Q: Can I view all requisitions in ContracKing?

A: You can view only the Requisitions that you requested (either as Requestor or Project Owner). 

 

Q: What will the dashboard look like?

A: Here is an example of your requisitions dashboard:

 

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Click on the "Contract Name" to drill down to details of the Req

 

Here is an example of how and what a Req will display:

1. Status Bar: current status will be highlighted

2. Requisition Details

3. Navigates you to Box to view contract documents(s)

   • Contract document(s) become available only after status is marked as "Complete" (see Status Bar, #1)

4. Contract Owner is the Procurement Services team member (e.g. Buyer, Contract Administrator, Contract Officer, Contract Counsel, etc.) assigned to process your req.

5. View Hierarchy shows a report view of how this Req relates to any other contract(s) such as a Master Agreement, Statement of Work, etc. (see also #8)

6. Copy of the original Req that was routed through DocuSign

7. Notes contains anything noteworthy about the Req and the detailed progress of your Req.

   • For example, we might be doing things such as “Sent questions to Vendor,” “Sent questions to Department,” “Waiting for review from UCSF Risk,” or we might have “Sent reminder for UCSF IT Security Risk Assessment.

   • There can be multiple notes in this section. The most recent note will appear in your bi-monthly Req Report in a field called “Last Note.”

8. Governing Doc, SOW, Amendments (contracts) that are related to your Req

 

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Q:  Who can I contact with additional questions?

A:  Contact the assigned Contract Owner about a specific Req or send an email to ContracKing@ucsf.edu for general inquiries.